Welcome to your Help Desk

Before submitting a help desk ticket, please check our F.A.Q.s and Self Help tabs above. You may find the answer or solution to your issue quicker than submitting a help ticket. If after checking above your issue is not addressed feel free to submit a help request.

The purpose of the Help Desk is to provide a quick and efficient central managed point for Information Technology (IT) help and service requests. Requests will be serviced in a first in, first out basis, unless a High or Low priority is set. When you submit a ticket it will be forwarded to the next available technican who will respond by e-mail, remote access or call to schedule a service call depending on the problem and how we can quickest serve your needs. This is a free service for all and there is no charges unless a technician performs or schedules a service call. You will be advised of this before any charges are made. 

Help Desk requests can be made three ways:

1. Use this form to request service or repair. This should be your 1st choice because it is the most convenient and easiest way to report problems and request service. A detailed record of your request and solution is logged and is handled in the most efficient manner. Most all requests should be handled via this method.

2. Send a detailed E-Mail along with any error codes or messages to helpdesk@rawinfo.net

3. If the problem is an emergency Call Rob at 559-478-0038 or 559-217-5613. Emergencies are things like computer failing to boot, computer lost critical data, Server down and no work can be done, etc.

 Please Login below using your e-mail address and use the form to create a help ticket.